OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
72 ratings and 56 comments received in the last 90 days.
09 March 2025
Brilliant experience, thank you for the best handover. Josh made sure we were happy with our new vehicle and went the extra mile for my birthday!
06 March 2025
Everyone was very efficient and helpful
05 March 2025
Easy and efficient process. All extra requirements were dealt with efficiently and with no fuss.
02 March 2025
Josh went above and beyond.
28 February 2025
The process worked well from start to finish and the handover went very smoothly. Really pleased with the customer serice I received from Mini Stratstone and love my new car!
18 February 2025
Staff very friendly
10 February 2025
good support
08 February 2025
Salesman Craig was absolutely brilliant. I told him what I wanted and he designed it on the computer. Kept informed from start of order to the delivery.
07 February 2025
Top service
22 March 2025
Its just a good smooth process from booking in to drop off and being kept informed of progress.
20 March 2025
Very satisfied and will keep on using while I have ai mini
20 March 2025
Hull always go over and above to help us stay on the road due to our little boy have cerebral palsy and epilepsy.
17 March 2025
Ollie personally pursued an issue until it was fixed. The extra mile was approximately, especially as I was already annoyed about a service issue arising only 6mths into ownership. The waiver of the cost for this service issue was very appreciated.
16 March 2025
Poor
11 March 2025
Good service, nice courtesy car. Good fast team.
11 March 2025
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09 March 2025
Very easy to deal with and good service. Would have been 5 stars but when picked up keys not re synced to my profile and personal assistant not turned back on.
07 March 2025
Receptionist on service desk was very friendly and knowledgable
05 March 2025
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13 March 2025
They simply delivered on what they promised