OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
88 ratings and 66 comments received in the last 90 days.
30 April 2025
Kept me informed
29 April 2025
Josh did a great job of making us feel welcome and making the handover to my wife a memorable experience
21 April 2025
Al the sales team were so friendly and offered help at any stage.
19 April 2025
Was exactly ready when it should have been. No delays. Josh was so approachable. Exceptionally knowledgeable and friendly. The mini doesn't just sell itself. Josh made my life so easy.
13 April 2025
First class service. Josh was very helpful all the was through even when i showed my age not being able to use the internet.
11 April 2025
Great service from the dealership
01 April 2025
no hard sell
28 March 2025
I am very satisfied with Stratstone MINI Hull, I previously purchased a MINI Cooper SE from Sytner Tamworth and the service here was much better!
13 March 2025
They simply delivered on what they promised
11 May 2025
Car passed MOT with flying colours and had a complementary car wash.
06 May 2025
An excellent experience, from the first phone call to collecting my car after the checks were completed. Nothing was too much trouble and I was kept informed throughout.
05 May 2025
Tracy was marvellous and a true asset to the company. However, we showed interest in buying a new Mini Countryman and a salesman promised to provide us with details via e mail. Unfortunately, almost a week later we are still awaiting feedback
04 May 2025
From start to finish the process was efficient and easy
03 May 2025
Always a thorough explanation of any work needing doing ifrom Kirsty. She is always helpful if i have questions or issues to discuss
02 May 2025
The service was great and room account of my needs
29 April 2025
Kirsty was very friendly and efficient. She helped me put my personal number plate back on my car. As well as keeping me informed regarding my recall
29 April 2025
Very helpful and informative staff
28 April 2025
again excellent service and kept informed at all times
25 April 2025
Very easy to deal with
02 May 2025
Joshua was an excellent sales person